Refund policy

Non-Food Items:

For Cairo & Giza: We encourage you to inspect your items while our delivery representative is present so that unwanted items are returned on the spot with the delivery representative and without delivery charges. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. However, any return of items after our delivery representative leaves will incur delivery charges.

Outside Cairo & Giza: We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. Return of items will incur delivery charges.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bakeitegypt.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bakeitegypt.com.

Exchanges of Non-Food items: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Food Items:
Due to the perishable nature of food products, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 3 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer store credit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.